1.
I type in my domain name in a browser but my site doesn't come
up?
It usually takes
two business days for a new or transferred domain name to start
resolving to our servers. If you previously had your site hosted
somewhere else, your domain name registrar will need to be
notified of your new name servers. If you need assistance with
the transfer, just let us know and we'll be happy to help you.
Many registration companies require a username and password in
order to make a transfer request, so we'll need this information
from you in order to make the request. Just contact the support
department and let us know this information and we'll make the
request for you.
2.
Why isn't my new home page showing up?
When you open an
account with us, we put up a temporary under construction page
for you and the name of the file is index.html. Servers
recognize a variety of file names as home pages, and index.html
is the most commonly recognized name. If you upload your own
home page and name it index.htm and don't delete our index.html
"Under Construction" page, our servers will continue
to recognize the index.html page as the home page. Just delete
or overwrite our index.html file and your new home page will
show up!
3. When I try
to access my site (mydomain.com or IP address) it says,
"Forbidden, You don't have permission to access / on this
server."
This is caused by
not having a home page file inside of your www directory. Once
you upload your homepage file into this directory, the error
message will go away and your new home page will load. Our
servers recognize a number of file names as home pages: the most
common ones are index.html and index.htm.
4. Why can't I
get to my Control Panel?
User names and
passwords are case sensitive. So if your password is KiWis, then
kiwis won't work and neither will KIWIS. If you recently changed
your password, did you change it to one that is longer than 8
characters? Our system will only accept passwords up to 8
characters long and will truncate them to 8 if you assign a new
password that is too long. Try using just the first 8 characters
of your new password and this should get you into your control
panel.
5. Why am I
having problems getting mail to send?
This problem is
usually related to our POP authentication procedure. When you
attempt to send mail, the system requires that you authenticate
to the server first. The way the server does this is that it
first requires you to log into your pop account with the
username and password you created when the pop account was set
up through the mail manager. After you authenticate by logging
in you have a period of 15 minutes to send mail. After this 15
minutes expires you will need to reauthenticate - if you don't,
you get an error message.
This may sound
more complicated than it actually is. For instance, when Outlook
is opened it automatically presents you with a username and
password box. After you type these in, Outlook does the rest.
Usually you can just send and receive mail and Outlook will
automatically resubmit your username and password combo.
However, it does so only when you hit the send/receive button.
If you only hit the send button your password is never
resubmitted. Typically the password is only required when
receiving (popping) mail. As you can see the process defaulted
to by Outlook is backwards with respect to our authentication
procedures. Outlook first sends mail and then receives mail.
This is where the failure comes in. On our system you need to
authenticate (receive) first and then send.
6.
I'm trying to forward my e-mail but it's not working.
In order to avoid
endless mail looping on our server, which can bog it down and
ultimately may cause it to go down, you will be unable to
forward mail as follows:
box1-->box2-->outside
address
This scenario
will only send the mail to the server location for box2; it
won't send the mail to the outside address. If you want box 1 to
go to the outside address, you'll need to forward it there
directly, instead of sending it to box2 first and from there
having it go to the outside address.
7. I can't get
my mail.
Your pop server
name is mail.yourdomainname.ext. So if your domain name is
pleasehelpmenow.org, your pop server would be
mail.pleasehelpmenow.org
If your domain
name is not yet resolving to our servers, you will be unable to
retrieve your mail from our servers. If your domain name is
still pointed to other servers, that's where your mail will be
going and you can retrieve it there until the transfer goes
through. Also if this is not your main account name, and it is
an email you created, make sure you use the entire email address
as the username.
8. I can't get
my domain name to transfer at Network Solutions because the
administrative contact e-mail address that they have is no
longer valid.
Unless you have a
special type of an account with Network Solutions (NSI), they
require that you be able to receive mail at the administrative
e-mail address that they list for your domain name. You must
also respond from this same address, otherwise they will not
make the transfer. If you need to change your administrative
e-mail contact address, visit this link for more information:
9.
Why aren't my images showing up on my site?
Check your paths
to your images. If the file that you are using the images in
exists in the same directory as your images, you won't need to
list the full path. Here is an example of the HTML that you
would use if your images are in the same directory as the file
that you are using them in:
<img src="yourimage.gif">
If your image is
in another directory, like "images" you'll need to
reference the path, such as this:
<img src="images/yourimage.gif">
Also, remember
that files are case sensitive. For example, in your HTML
document you have a link to FILENAME.HTM but you named the file
contactinfo.htm, it will not work. The same thing goes with
graphics and all other web documents. What you have in your HTML
must match up with what you name your files.
10. How do I
know if my domain name has been transferred?
You will know
that your domain name has been successfully transferred and your
ISP (Internet Service Provider) has updated its DNS tables when
you are able to FTP to your account using yourdomain.com as the
hostname. Before the transfer is complete, when you try using
yourdomain.com and the username/password we provided you with,
it will not work.
Another way to
test if it is transferred is to upload a test file to our
servers and then see if you can access it with your domain name
in the path. For example, if you upload a file called
testing.html to our servers, if you can access it with the path
http://www.yourdomainname.com/testing.html, you'll know that you
domain name has been transferred to our servers. (Make sure that
you don't have a file with the same name already uploaded on
your former servers.)
11. Where do I
put my web site files?
When you log in,
you will see a directory called 'public_html'. This is the root
of your web documents and you need to put any web site files in
this directory. When www.yourdomain.com is accessed, it looks in
this folder for your default web page document.
